How do I create or update a link?
Make a short link and keep the same address when the page behind it changes.
Read the stepsHelp center
Find an answer.
Get back to sharing.
Follow a step-by-step guide, fix a problem with a link, or ask us for help with your account.
Start here
Common questions
Why will my QR code not scan?
Check the printed design, the address inside the code, and the page it opens.
Find the causeWhy will the CAPTCHA not load?
Check the browser, provider settings, and hostname to get verification working.
Troubleshoot the checkLinks
Create a short link or change where it goes
Make your first link, test it before sharing, and update its destination without changing its address.
Read the answerFix a missing, disabled, or expired link
Check the short address and link status, then decide whether to restore the link or share a replacement.
Read the answerQR codes
Fix a QR code that will not scan or open
Check the artwork, printed size, encoded address, and destination before replacing a QR code.
Read the answerDomains
Connect your own domain and check HTTPS
Set up an address such as short.example.com and identify which step is preventing it from becoming ready.
Read the answerSecurity checks
Fix a CAPTCHA that will not load or connect
Find out whether the problem is in the visitor's browser, the CAPTCHA credentials, or the hostname allowed by the provider.
Read the answerSet up a waiting page or another security check
Add a useful message before a link opens, choose a CAPTCHA fallback, and test the full visitor experience.
Read the answerClick reports
Understand unexpected numbers in click reports
Learn why clicks, unique visitors, bot labels, and other reports may not match your expectations.
Read the answerAccounts
Get help signing in and changing your account
Check login details, update your username or password, and ask for help when you cannot access your account.
Read the answerStill need a hand?
Talk to support.
Tell us which link or setting is causing trouble and what you see. Keep the question and our replies together in a support ticket.
Replies appear in your ticket. Leave out passwords, CAPTCHA secrets, and other private tokens.
Looking for a longer guide?
Our guides cover choosing link names, understanding reports, setting up domains, and planning QR codes for print.
Browse the guides