Fix a missing, disabled, or expired link

Read the message before changing anything

A short link can be missing, disabled, or expired. These mean different things. A missing address may have been copied incorrectly, renamed, or deleted. A disabled link has been turned off. An expired link has passed the date set by its creator.

If you are visiting someone else's link, compare the full address with the message or page where you found it. Watch for missing characters, punctuation copied onto the end, or a different domain. Ask the person who shared it for a current address if it remains unavailable.

Find the link in your dashboard

If you own the link, sign in and open your links list. Search for its private label or the ending of the short address. Open the details page and compare the complete address with the one people received.

A link on your own domain also depends on that domain remaining connected. If many links on the same domain stop opening or the browser shows a certificate warning, investigate the domain connection rather than editing each destination. If only one address fails, start with that link's status and spelling.

1. Check the complete domain and link ending.
2. Confirm the link still exists in your account.
3. Check whether Link enabled is selected.
4. Check its expiration date and the current time.

Restore access when that is appropriate

To restore a disabled link, edit it, select Link enabled, and save. To restore an expired link, remove the expiry or choose a later date. The expiration field uses UTC, so convert the intended time carefully if you work in another time zone.

Before enabling it, open the destination directly and make sure the resource is still current. An old event or offer may need a new destination rather than simply more time. Test the public short address in a private window after saving.

Understand address changes and browser caching

If you changed the custom ending or domain, the saved link now has a different address. Copies in old messages and printed QR codes do not automatically change with it. Update the places you control and do not assume a deleted or renamed address will still work.

A visitor may also see an earlier destination when a browser has remembered a permanent redirect. Compare the link in a private window or on another device. For links you expect to update, a temporary redirect is usually a better fit. Changing the destination does not repair a QR code that contains the wrong short address.

Ask for help with the exact failing address

A support ticket should include the full short address, visible error message, time of the failure, and whether you own the link. Mention recent changes to its domain, ending, destination, or expiry. If the short link correctly opens a website that then fails, include that distinction: the destination owner may need to fix the final page.